Privacy Policy

Last updated: September 29, 2026

Introduction

This Privacy Policy explains how reef-stoat.com collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

Information you provide directly

When you place an order or contact us, we collect:

• Full name
• Email address
• Vehicle information (make, model, year)
• Delivery address (when provided)
• Any other information you choose to provide in communications

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your order status
• Providing customer support and responding to inquiries
• Improving our website and services
• Sending relevant product information (only with your consent)
• Complying with legal obligations
• Detecting and preventing fraud

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to fulfill orders and provide services you requested
• Legitimate interests: Improving our services, website functionality, and fraud prevention
• Legal compliance: Meeting legal and regulatory requirements
• Consent: Marketing communications (where you have opted in)

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Companies that help us process orders, deliver products, and provide technical support
• Payment processors: To securely process transactions
• Legal authorities: When required by law or to protect our legal rights

All third parties are required to maintain the confidentiality of your information and use it only for the specified purposes.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes, and general inquiry information for 3 years.

Your Rights

Under data protection law, you have rights including:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Data portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected].

Cookies

We use cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Restricted access to personal data
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 47 Merchant Street, Bristol, BS1 3EE, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: www.ico.org.uk
Helpline: 0303 123 1113